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About Villa Mercedes

Vision

Position as the leading hotels in our region, representing the best choice of accommodation and additional services in the southeast of Mexico.

Mission

Being a hotel brand that is distinguished by the quality of our services, always providing added value and exceeding customer expectations through an accurate anticipation of their needs, generating ongoing benefits to our customers, shareholders and employees.

Quality Policy

We are a great team of employees committed to delivering quality services through the daily professionalism of all the processes that we conducted and supported by various quality management programs that allow us to ensure satisfied customers, happy and permanent.

Our Values

Respect, Honesty, Loyalty, Quality, Social Responsibility.